Staff UX Content Designer

Product & User Experience
Seattle

Staff UX Content Designer

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

Our growing design team is looking for an experienced UX Content Designer to help shape the craft of content design as a whole. As an embedded member of the design team, you’ll help design user experiences through the lens of content so customers can navigate experiences, consume information, and successfully complete tasks. You’ll also help set the foundation of the craft by building content systems, creating style guides, and defining processes. 

We’re passionate about bringing our experiences to life and creating lasting relationships with our customers through strategic use of voice and tone and delivering clear, concise language. If you love humanizing product experiences, wrangling unwieldy words, and empowering other people to write great content, then we’d love to hear from you! (And yes, we have a point of view about exclamation points) (and breaking word rules)

At Compass You Will:

  • Define and execute a content strategy for your teams’ products and features
  • Write clear, concise UX/UI copy for products across multiple platforms and touch points, including end-to-end flows, onboarding, notifications, and error messages
  • Serve as a leader in UX content design for the company and establish a foundation for future growth
  • Help develop our brand voice and establish content standards across products and platforms
  • Contribute to our style guide as part of our design system
  • Collaborate with people in a variety of UX design-related jobs including designers, researchers, product managers, engineers, and marketing
  • Write for different audiences and adapt your tone for users’ needs
  • Partner with researchers to conduct user studies to test and optimize content over time
  • Provide thoughtful feedback on overall design and product decisions
  • Help define, improve, and implement content design processes and standards
  • Mentor peers and other writers and actively contribute back to our internal writing community

What We Look For:

    • A portfolio of work that demonstrates a range of content and writing abilities for product experiences, such as interaction flows/screens, notifications, micro copy, style guides, and patterns
    • Experience partnering with research, shifting your approach based on findings, and making measurable improvements
    • Ability to manage multiple projects across teams and navigate ambiguity 
    • Proven ability to advocate for content design and influence stakeholders 
    • Experience developing processes, workflows, and content templates that scale efforts
    • Understanding of voice and tone and ability to extend and adapt it based on users’ needs
    • Knowledge of UX design principles and best practices and ability to influence the user experience beyond content
    • Proficiency with design tools such as Figma, Sketch, and Invision
    • 5-7+ years of experience writing or editing for web and mobile experiences
    • BA/BS degree or equivalent practical experience
    • Excellent writing, communication, and strategic skills that scale
    • Native fluency in written and verbal English
    • Experience working in an iterative, agile environment
    • Familiarity with iOS and Android interface guidelines

    At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Do your best work, be your authentic self

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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Seattle
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