Director of Product Management - Knowledge Management

Product & User Experience
Seattle

Director of Product Management - Knowledge Management

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

The Customer Experience and Engagement team is focused on building an industry leading set of products and tools that make our Agents the most effective and engaged. As a Director of Product, Knowledge Management, you are an owner and visionary who deeply understands customer needs and pain points and what technology, content, and medium is best to service those needs. This is one of the most cross-functional roles that will require collaboration and partnership with almost every other product and Engineering team at Compass. These products are at a formative stage and you’ll be able to define the north star, create the long-term strategy, build and develop a team and deliver a critical set of capabilities for our users. 

At Compass You Will:

  • Build, lead and grow a product, program, and content team that works with cross functional partners comprised of engineering, design and user research

    Understand Compass’ strategic and competitive position and deliver products that are recognized as best in the industry

  • Partner and influence senior leadership across the company to contribute to strategic agenda

  • Work with agents, product marketing and product support to carefully understand and analyze user needs and turn those into a product plan, roadmap and detailed specifications

  • Use detailed specifications as your foundation, collaborate with engineering and design teams to ship new features that are highly usable

  • Develop junior product managers by helping to set product strategy for them and coaching them on the mechanics of being a great product manager

  • Provide thought leadership and improve product craft and processes throughout the extended Product and Engineering Organization

What We Look For:

  • 10+ years of experience in a product focused company growing successful teams

  • 5+ years of experience hiring, building, and scaling PM teams

  • BS in Computer Science, Engineering or equivalent. MS or MBA preferred 

  • Proven ability to build and lead teams and work cross-functionally with technical and non-technical team members

  • A manager-doer who’s willing to roll up their sleeves and help get the team off the ground

  • Demonstrated ability to develop inspiring, multi-year product vision that is aligned with business strategies

  • Ability to thrive and adapt in a fast-paced, high-growth and rapidly changing environment

  • Strategic product thinker who can examine the changing landscape and use that information to define product strategy and prioritize the problems to solve

  • Excellent written and verbal communication skills that allows you to influence other teams, create clarity, and drive focus on complex problems

Do your best work, be your authentic self

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants


Office

Seattle
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