Manager of Operations, Minneapolis


Manager of Operations, Minneapolis

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

As the Manager of Operations, you are a talented professional who is passionate about introducing technology to real estate and building high performance teams. Working directly with the Head of Operations, you will be part of the local leadership team in the market. 

What you will do:

  • Lead cross-functional operations initiatives to ensure customer satisfaction, business success and seamless support for Compass’s agents and staff.
  • Have direct management responsibility for Compass employees in Minnesota
  • Work closely with regional and corporate leadership to drive key strategic decisions and ensure successful implementation of all business critical initiatives.
  • Measure and continually improve metrics and KPIs, setting priorities and driving continuous improvement against results and targets.
  • Implement strategies with market leaders to achieve overall company strategic priorities (e.g., technology adoption, people and culture initiatives, marketing operations).
  • Lead and continue to grow the team as the focal point for driving agent satisfaction and efficiency
  • Evaluate key areas of responsibility and implement operational improvements, including agent on-boarding and assimilation, training and development, and agent feedback
  • Spearhead initiatives to improve the experience for our agents by evaluating the effectiveness of current practices and analyzing data and results
  • Advise senior leadership on agent and organizational needs
  • Improve current systems that field incoming requests from agents and ensure that issues are resolved both promptly and thoroughly, with a strong customer-service mindset
  • Work closely with Agent Experience & Marketing teams from other regions and headquarters

Who you are:

  • 8-10+ years of experience in business operations, business development, marketing or management consulting
  • Experience managing growing teams and developing employees while overseeing multiple projects simultaneously
  • Ability to “see around corners”, diagnosing and treating issues before they boil over.
  • Strong written and verbal communication
  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision; a bias towards action and over communication
  • Highly organized; ability to multi-task and handle multiple deadlines simultaneously
  • Excellent communicator who can effectively manage multiple stakeholders with a natural ability to connect with others.
  • Creative problem-solving abilities.
  • MBA/advanced degree preferred, but not required
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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