During a group text with my in-laws, the topic of “screen time” came up, and everyone started checking and texting their respective daily iPhone screen time. Of course, this prompted me to do so myself—although I was quite hesitant, given how much time a busy real estate broker is glued to their phone. (Incidentally, you can easily check yours as well by going to Settings → Screen Time, but fair warning—it will add screen time to your daily accrual!) I discovered I’m clocking in at about 5 to 5½ hours a day. I was quite astonished that I didn’t exceed everyone on the group text, simply because a real estate broker’s phone is like an additional limb. However, it still felt like a lot… until I saw the national average.
In the U.S., adults now average 7 hours and 3 minutes of screen time every single day—just on phones. That’s nearly half of our waking hours spent looking at a tiny screen. And here’s the kicker: our screen time has increased more than 60% since 2020. But we are certainly not alone, and not even the worst offenders (contrary to our reputation as the uber-consumers).
Globally, the average is 6 hours and 40 minutes a day. But some countries leave us in the dust: South Africa tops the charts at 9 hours and 37 minutes a day—almost 60% of waking hours. This didn’t surprise me, since I am married to a South African and the origin of this newsletter started with a group text with his family! Brazil and the Philippines both average over 9 hours a day. I’ve never visited either place, so I can’t opine. Japan spends just over 4½ hours—less than half the time of South Africa. I have visited Japan and assume the balance of their time is spent consuming the ridiculously delicious food!
There is a generational divide with screen time as well. It probably won’t shock you that Gen Z leads the pack, averaging 9 hours of daily screen time. Millennials aren’t far behind. Boomers, meanwhile, average less—but still spend a substantial part of the day glued to their phones. If you’re wondering where you fit, just check it out—you might be surprised, especially since (as a reminder) screen time includes work and personal emails, text messages, video calls, news updates, a bazillion apps, and online shopping—not to mention social media. I think people forget just how much we rely on and engage with our phones all day.
One would think with all this screen time that replies to texts, emails, or messages would be lightning fast. But that’s not the reality. I was surprised to discover that the average email response time is about 12 hours—which is interesting, since in business, 89% of customers want a reply within an hour! That’s a huge disconnect between the amount of time we’re on our devices and how quickly we respond. Text responses come much faster on average, but the expectation of a response is also much faster—90 seconds, in fact!
This is exactly why my team has a simple, non-negotiable policy: respond to listing inquiries in 90 seconds or less—no matter where they come from. Our website, another site where we advertise, email, text, real estate portal, Instagram DM—it doesn’t matter. Someone on my team (and we have enough hands on deck to do so) will get back to you within a minute and a half.
We adopted this because we know speed builds trust, opens doors, and closes deals. We also know that if someone is shopping for real estate and they see something that captures their fancy, we don’t want a massive flash sale at Hermès (fictional example, of course) to distract them! And with everyone’s phones practically glued to their hands, there’s no excuse for letting hours slip by without replying—especially when it comes to something as time-sensitive and high-stakes as New York real estate.
The next time you think of a question about the market, see a property online you want to view, or need advice on your own real estate plans—reach out. You’ll get a response. Fast. Because around here, ASAP means right now.