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"Heather is very diligent and helps me successfully find my dream home during this pandemic situation. She helps me navigate the competitive and complex housing market in Manhattan and is very patient to show me 30+ places in a short period of time. She provides great advice and guidance for a first time home buyer like me, and also helps me find contractors for home renovation. She keeps everyone in the process engaged and manages the closing timeline efficiently. I cannot thank her enough!!" -Zhendong Z
"Heather was pivotal to the success of my first apartment purchase. Always
available, positive, and eager to help, she is someone who will be on your
team and will have your back! Heather endured dozens of apartment visits before I found "the one" and
took it all in stride. She also had great recommendations to help me
assemble a team of mortgage bankers, attorneys, and insurance brokers, all
of which worked extremely well together through the whole process.
I would recommend Heather to anyone who is looking for a broker." - Daniel F.
" I was very fortunate to come across Heather in the process of searching for a new apartment. Heather stuck with me through thick and thin and led me to the finish line of closing. She always had my back, was available whenever I needed to talk something through, and gave me honest feedback on all of our apartments. It really felt like we were a team. I would highly recommend Heather to anyone searching for their new home. Her dedication is unmatched." - Jill W.
"Working with Heather to find my perfect apartment was great! We had a few hurdles with extra COVID forms and protocols, but she was on top of it, available, easy to get in touch with and sent everything electronically. Heather set up my tour sheets and lined up all the viewings within the hours I was available so we were very productive. She was also great at following up with my questions and suggesting additional properties. Best of all, she has a great network, provides great referrals, and communicated clearly during out negotiation and closing process." - Chun L.
"Heather listened well to my asks in terms location, apt type, amenities, etc. in my search for renting an apartment. She was patient and showed me several properties, working with my schedule and was responsive to any questions that arose. It was a great experience working with Heather, I have referred many friends to her and highly recommend using her for your rental and sales needs! " - Jaimee R.
"I enjoyed working with Heather. She worked hard and got me the best price on my apartment sale. She also helped me buy the apartment I wanted. She worked hard to negotiate a reasonable price on an apartment with multiple offers." - Susan G.
"Heather was a pleasure to work with.
Heather worked around our schedules to set up a time to view the listing we had been interested in and also set up several other viewings in the neighborhood.
Heather helped make the the offer, contract and closing process easy and seamless. " - Eve H.
"Heather helped a type A southerner get through the NYC co-op process with as little pain as possible! In addition to her individual energy and ability to quickly learn what the client wants, Heather also picked a great team to work with! I recommend Heather to everyone looking in the NYC market. " - Sherry M.
"Our agent Heather Cooper was an unbelievable professional from dealing with us the sellers down to staging and pictures of our home that it sold in one day. Heather got us more then what we asked the girl knows her stuff. It truly was a great experience. Would definitely use her again and we can't stop telling all our friends about her." - Myla K.
"Had great knowledge about NYC. Would consistently send me listings within my budget and exactly what I was looking for. She was always very responsive to email and texts and was always reminding me about certain things during the closing process (which is very hectic). She was always available for any questions and would suggest her to anyone."
"I simply cannot say enough good things about Heather and my personal experience renting an apartment through her, or recommend her more strongly or with more confidence. As someone moving back into the City after living in the suburbs for over 25 years, I was so impressed with her knowledge of the market, her thoughtfulness in listening and discerning the things I wanted in an apartment and very quickly finding a number of options that were all within my criteria. She is incredibly hardworking, friendly, patient and positive. I was extremely impressed with her responsiveness and professionalism. I could not be more pleased with the terrific apartment she found and successfully negotiated for me. I was so appreciative of her focus and follow through every step of the process from locating the apartment, helping me navigate the application and approval process and coordinating my move into the building. And I particularly appreciate that she followed up with me after I was moved in to be sure that I was happy." - Kieran B.
"Heather did a wonderful job in helping me buy my starter apartment. She is extremely responsive and knows how to get things done quickly. With her guidance my apartment buying process went very smoothly as she made sure that I was prepared for every step along the way." - David A.
"I was referred to Heather through another broker within NYC. I was told that Heather was very knowledgeable within the areas I was searching for an apartment (Grammercy, Murray Hill, Midtown, Upper East, Lower East) and I found that to be 100% true. I viewed numerous apartments (I think about 9 total) with Heather and for each appointment she was on time, knowledgeable about the landlords, great about asking the right questions regarding the apartment, and always keeping my preferences in mind. I would recommend Heather to all of my friends or family looking to rent, sell or buy in NYC." - Gian P.
"I was looking for a broker to help with subleasing the co-op apartment that my wife and I own and as it turned out, Heather ended up taking on the entire process. That was not my original goal but after meeting with Heather in person, it just made sense to have her handle everything.
Heather delivered as promised. She set up the open house, had references checked and handled all of the paperwork and other tasks involved with having our a tenant approved by our Co-op Board.
Heather kept us in the loop every step of the way either by e-mail, telephone or text message. Or sometimes by all three.
I appreciated her professionalism and I'd recommend Heather in a heartbeat to anyone who asked my opinion." - Felipe Z.
"Heather helped my husband and I find a great little place on the Upper East Side. I was shocked at how quickly she worked - she took our "wish list" to heart and got us into a great place without wasting any time. Even after we had signed, Heather made it a point to make sure we were well taken care of and has since kept in touch! I highly recommend Heather as an agent - she has been doing this for a long time and it shows!" - Lauren Y.
"I have worked with Heather for a number of years. She has always been quick to understand my needs and resourceful at meeting my requests with expedience.
I have recommended others to her in the past and would only be more inclined as her experience has grown. She is not only exceptional at what she does, at this point I consider her a friend. " - Joe S.
"I was a first time buyer when I worked with Heather. She did a fantastic job of walking me through the process, starting with patiently showing many options, all the way to helping me with the closing process. I highly recommend her." - Steven F.
"Heather handled the rental of our apartment beautifully. She is very responsive, knows the market, and processed everything with little input from us. We had a good renter in there within the time frame we'd hoped for. And we did this all remotely (since we've left the city and now live in another state). She's great!" - Allison R.
"It was such a pleasure to work with Heather. She is actually a friend of mine, but in no way have we ever dealt professionally in the past. In fact, this was the first time I got to see her perform at her work. It was actually a little weird because I got to see a little bit of a different side of her; she was so professional, knowledgable, thorough. I am actually very proud of her seeing how she works and how successful she has become at her job.
So to explain how this all came about, my girlfriend and I were looking to find a bigger apartment sometime late 2013. We were looking to find a place by Jan 2014. Because it has been some time since I dealt with a broker, I reached out to Heather for some advice. Since she was a friend, I trusted her. However, I will be honest, I was a little reluctant to get involved with her at a business level because.. I don't know, when it comes to work/money and friends, I would rather not take a chance, to avoid any arguments or falling out. But, after a few discussions I realized that Heather really knew what she was doing, gave great advice, was brutally honest (which I really appreciated), and so I decided to go with her.
Right off the bat, and something I clearly noticed, was that Heather really took the time to -understand- what my girlfriend and I were looking for. The brokers I have worked with in the past, some typically kind of just show you apartments hoping you'd bite, or even in a way try to convince you to take the deal. In some very few unfortunate cases, I was even talked down to by them - "you're making a mistake", "you don't know what you're doing this is a great deal" - stuff like that. But not Heather. She took the time to listen to what we wanted, explained how certain things she could do and how other things might have been a reach. Great communication. Soon after she was showing us apartments, and although some were better than others, they were all inline with what my girlfriend and I were expecting.
I have to admit that out of the how ever many apartments we looked at, my girlfriend and I ended up choosing the first apartment that we were shown. It was honestly a home run. Everything else we were shown were just comparisons to that. I'm not sure if Heather secretly planned it that way, but it was great.
Now that was just part one. There was all the paperwork and application process afterwards. (This apartment is a condo that we are renting.) It was really a lot. A lot of signing, a lot of making sure we had every statements, etc. Heather was very organized and neat. She made sure we had everything, and we did. Although I was a little nervous at times on whether or not we would be approved, I would have to say overall it was a smooth process.
Just a quick note about responsiveness; if you notice I gave her 4 stars. Heather is a great communicator, and she will definitely, definitely get back to you - especially with a lot of information. But, that being stated, she is also a very busy lady; she has a lot of clients. So, maybe you might not get an email or text back to you in 15 minutes (which I think would be unreasonable); but, you will hear from her by the end of the day (pretty much at worst). If anything, I would think that 5 stars in this category is a little unrealistic; and I would be a little wary if a broker had nothing to do but get back to you immediately.
Thank you for reading!" - Tom L.
"Heather is an excellent professional and helped me renting out my apartment in Turtle Bay NY is a very short time frame. The tenant she has selected is very reliable and everything is going smooth. As an owner, I do not live in USA and everything is usually more difficult than usual when dealing with renting the apartment. Heather did an excellent job, way beyond her duties, to manage all additional tasks making things easy for me from remote. I highly recommend Heather as very reliable agent and person, I wish her all the best for the future and wish every owner to be lucky enough to have a broker like her." - Sebastiano M.
"Our agent Heather Cooper was an unbelievable professional from dealing with us the sellers down to staging and pictures of our home that it sold in one day. Heather got us more then what we asked the girl knows her stuff. It truly was a great experience. Would definitely use her again and we can't stop telling all our friends about her." - Kristen C.
"We’ve worked with Heather throughout our entire search process and it couldn’t have gone better, truly thanks to her. Not only is she an expert on the NYC real estate market but she works so incredibly diligently and thoroughly on the buyer’s behalf. Her work ethic is second to none, as she’s always connected and incredible with response and in taking care of anything needed. Heather also does an incredible job of listening to your needs and wants and aligning those with specific properties. We would give her our highest recommendation if you have any NYC real estate needs." - John M.
"Had great knowledge about NYC. Would consistently send me listings within my budget and exactly what I was looking for. She was always very responsive to email and texts and was always reminding me about certain things during the closing process (which is very hectic). She was always available for any questions and would suggest her to anyone." - Michael L.