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“Best Real Estate Agent Ever! I’ve worked with many real estate agents in my lifetime selling and buying properties, but I’ve never experienced a more professional, knowledgeable, kind-hearted, and harder working agent as Laura Lee at The Cheung Group/Compass. She recently helped my 83 year old mom sell her house in San Mateo in an extremely short and tight (self-imposed) deadline. With her ability to speak Mandarin as well as English, she was able to explain and discuss details with my mom to keep everyone well-informed and on the same page. On getting the house to market, Laura quickly helped us find reliable and quality contractors to get much TLC work done on time and on budget. She even helped supervise the movers on our behalf when we weren’t able to be present. With us being away and in several different remote locations during the sales process, Laura diligently communicated via phone, text, email, and DocuSign’s. She even went to the house daily to water all the newly planted trees and flowers to keep everything looking fresh and inviting. It’s no wonder she got the house sold in barely a week, above asking and with multiple offers! My review barely describes all that Laura has done for us. We are truly grateful. You’ll just have to give her a call and determine for yourself—you won’t be disappointed!”
- Becky, Happy Seller
“We couldn't have asked for a better agent -- period. Selling a house is hard -- selling a house during a volatile time with an ongoing pandemic is much harder. We relied on her for not just her expertise in a real estate transaction, but also for all the other pieces that come with it (communication, negotiation, staging, sourcing, etc.). She was extremely communicative and went above and beyond in taking care of all the small things that make a big difference. We relied on her for everything -- from prepping the house for a showing to consulting us on fixes and coordinating with contractors. The bay area has a lot of great agents; however, if you are looking for someone to adapt to your working/communication style, you can't go wrong with Laura. She offered a true personal touch and the pride for her work is so apparent from day 1 through signing. It was nice to know she was always a text/call away -- that peace of mind is so invaluable while selling a house.”
- Brent, Happy Seller
“Laura was our selling agent during the COVID times in 2020, and we are very glad to have found her! We were planning to move out of the country within a few months, and selling the house in a safe manner (since this was during shelter in place due to COVID) and with someone we could trust was our top priority. We first reached out to Laura via email after seeing all the great reviews on Yelp, and she responded very quickly with a time to meet over Zoom. On our first Zoom call (which was just 1.5 days later), we were immediately impressed by the research she had already done on our house, the area, and some recently sold houses and market analysis. She was also very pleasant to talk to and asked good questions to understand who we are and what our goals were. Needless to say, we decided to go with her after our call. She was very communicative throughout the whole process and always kept us posted with every step. Since this was during COVID times, we had done almost everything digitally and virtually. We signed all the paperwork online, and even did our open house virtually. I took the photos and videos based on some instructions and she helped put together a great video for us and was also very open to the feedback we provided. She also suggested to have the potential buyers do a walkthrough outside the house and checked with the county’s health office to make sure it was safe to do so before we did it. During the offer process, Laura set up a Zoom call to review all the offers in details but she also summarized them very well for us and gave great recommendations on timing and strategy. We were able to get 4 offers one week after the virtual tour and landed at a price and an offer we were happy with. And of course throughout the whole process of closing, Laura was always quick, communicative, and really just took care of everything. We had a bit of a hiccup with our floor having some buckling problems and she immediately got her contractor to come check it out (following the county’s safety rules). On top of being a great seller agent, Laura is also such a caring person. She took care of a lot of things outside of her job duty such as helping us find a piano mover for our international move, and even making sure that after our furniture was moved away that we had sleeping mats to sleep with the night before we flew out. We would highly recommend Laura to anyone looking to sell a house and would gladly work with her again!”
- David and Vivien, Happy Sellers
“Going the extra mile” and “Above and beyond” are terms that accurately describe Laura’s dedication. My family was involved in a 1031 Exchange needing to acquire a replacement rental property, apply for a pre-approval loan, as well as find a realtor, all within a 45 day window. While faced with these daunting tasks, a friend luckily recommended Laura Lee. After a brief introductory phone conversation, Laura was totally up to speed on our situation and ready to accept the challenge of helping us find a home within the limited time and budget. Laura proved her mettles right away. She researched every prospective property we were interested in by personally inspecting every house and filming walk through tours on houses we were not able to visit. She also mapped out a schedule and bidding strategy within our 1031 Exchange deadline. Just days before the deadline, we were able to buy a house! Thanks to Laura’s experience and guidance, we were able to purchase a property well within our price range. Working with Laura was one of the best decisions we made. The amount of time and attention she provided to us made this whole experience a positive one. We highly recommend her for all your realtor needs.”
- Raymond and Sharon, Happy Buyers
“As others have mentioned, Laura is an absolutely wonderful person. She is genuinely kind and as likeable as anyone you will meet. This alone is enough for me to have her as our agent, but she is so much more! Our family recently worked with Laura to buy a house in Burlingame. The scenario was a little unusual, but Laura was open to our needs and did everything we could have possibly expected and more to get the job done. She was there for every step and even completed some tasks that I would not have expected any agent to do. Laura always had a friendly smile and made our entire family feel good about the process. We have worked with several real estate agents in the past and almost all of them were fine, but now that we have met and worked with Laura, I know we weren't getting the best service possible. Don't let the fact that she is such a wonderful person fool you, she is a great real estate agent too! Also, kudos to Laura's Mother and Father, who are also in the business and were able to help us out as well. A complete team!”
- Darryl and Varinia, Happy Buyers
“Laura defines "above and beyond" service in so many ways and makes me feel like I'm the only client she works with. It's no surprise to me that previous reviews here are all saying the same thing. Her professionalism and infectious positivity instantly put me at ease when we started working together, and she's demonstrated over and over that she totally has my family's best interests in mind. Her responsiveness and thoroughness are also unparalleled (I've worked in partner relationship management for 20 years myself so have high standards). Bottom line, Laura performed a miracle in that she took the stress out of what is normally a totally stressful process. For our home purchase, Laura not only went out of her way to ensure our family won the bid (without having to crazily overbid even in this very competitive market), but after closing was a continuous, supportive presence in the home improvement process as well. She doesn't just know how to expertly close the deal; she's also an invaluable resource after closing given her excellent knowledge and long-standing relationships with local contractors and other professionals. She even lent me her key lockbox unsolicited to make it easier for the various workmen to access the house! I really haven't heard of a realtor who continues to help out a client this much after closing and definitely would have been completely lost without her help. If you're looking for a truly full service realtor who will close the deal and treat you like family in the process, Laura won't disappoint.”
- Happy Buyers
“Laura Lee with Compass was our Excellent find!! On the Peninsula, housing sales move quickly, and selling a family home from a distance I thought would be a difficult challenge. Not for Laura! She guided us smoothly through every step, and using DocuSign, it couldn’t have been easier. Laura is a warm, and very giving person, who went well beyond the normal duties of a realtor. Laura was totally there for us!!”
- Margaret S.
“Very Intelligent, Good personality, always smiling face, answer the phone I never had a problem reaching her, always my request was done quickly. Very fortunate to have her my agent.”
- Seta V.
“Laura was our agent for the sale of our condo, and she was really great to work with! She has a really positive energy. She helped make the process very smooth and easy for us. She is really detail-oriented, super responsive, and resourceful. She guided us through the entire process, from preparing the condo for sale to putting it on the market to accepting an offer. At every step, she answered all our questions promptly and was always available over phone, email, or text. Highly recommend her!”
- Amy L.
“Laura is our listing agent when we decided to sell our house. She is great to work with and we really enjoy working with her! Selling a house requires a lot of work, remodeling interior and exterior, landscaping, staging. We have no idea how to start all these. Without Laura’s help, we cannot handle it. Laura is our single point of contact during this whole process. She helped us find good contractors, communicated with them about our ideas and monitor the project for us all the way through. She always provided us several options and analyze the pros and cons with us, gave us a lot of suggestions so that we can make informed decision. We couldn’t be happier about remodeling result. The only regret we have is we should have done this earlier so that we can enjoy the remodeled home ourselves. We really appreciate her professionalism and fully trust her during this process. Laura is very capable as a realtor. She guided us through the whole process. She is very responsive. Whenever we have questions, we would just text or call her and she always reply quickly. Laura also has excellent personality. Selling a house can be stressful at times, but Laura is always calm and also cheerful. We really enjoy working with her. Last but not least, Laura is a wonderful author! Our family love her book, sometimes when we are on the car, we just put on the CD of the book to listen and sing along. Thanks for your book and your joyful music!”
- X.X & W.W.
“Laura was referred to us by our loan agent, who described her as honest and energetic, while we found Laura to be much more - she is flexible, resourceful, patient and delightful to work with! Being a local to the Peninsula with many friends and family in the area, Laura knew the neighborhoods through and through, which has helped us tremendously during our house hunt. House hunting during the first quarter of 2021 was quite stressful, with all the COVID regulations still in place and a surge in the number of buyers, competition had been very tough even just to tour the homes. Laura was always on top of scheduling and got us into all the homes that we wanted to see at the toughest times - weekends and after work. Each bidding war that we went through was like a roller coaster ride, and we are very thankful that Laura was there with us, holding our hands through every step of the way, giving us insightful suggestions while also guiding us to make the right decisions for ourselves. We are also very thankful to Laura’s parents, who took the time to look at the homes that we were interested in bidding and gave us honest feedback. Laura has also built a very solid reputation in a very short amount of time, the listing agent for the home bought specifically wanted to work with Laura because of her professionalism, which has helped us win an extremely tough bidding war. The appraisal process had been the most worrisome part of our home buying process. Historical low mortgage rates and high buyer interest has caused a shortage of appraisers and an extremely high likelihood of homes not appraised to value. Laura worked diligently to get the appraiser to come a week before the original scheduled time and provided the appraiser with all the relevant comps to represent the current market condition. We are very grateful to have closed on time with our home appraised to value. We highly recommend Laura and will be working with her again very soon to sell!”
- R & S
“We worked with Laura to purchase our first home. Being in the Peninsula for the last few years, I knew that it was a tough market and that supply was tight. Additionally, we had a large search zone, starting from San Bruno all the way down to Santa Clara to find our home. Fortunately, Laura has intimate knowledge of the entire Peninsula and worked with us over 3 months to finally land our home.
She was very patient, understanding, resourceful, and communicative throughout the whole process. For example, when COVID restrictions required individual appointments to be set up, Laura was very quick to respond with availability (often times less than 24 hrs), retrieve home disclosures, and establish communication with the listing agent in order for us to get all the needed information to submit a bid. Given that most homes are in the market for 7-10 days, it was important for us to spend as much time as possible and sometimes return for a 2nd visit if we were to submit an offer.
During the negotiation and escrow process, Laura was very helpful to ensure that we would be able to close within 30 days. We had some unexpected challenges with our lender however Laura was able to remediate the situation and kept us informed of the process and brought us along when we needed to make a decision. As new homebuyers, we were learning as we went along and we couldn't have imagined doing this without anyone else.
We consider Laura not only our trusted advisor but also a dear friend that has helped us navigate a confusing/challenging real estate market. Thank you Laura!”
“They say referrals are the best and this could not be more true. When my wife and I started on the journey to find a new home, we didn't really know where to start and consulted a couple of Redfin agents like most people as they browsed through listings. However, we didn't feel the connection with the Redfin agents so we asked our friends and one of whom referred us to Laura (who helped them sell their property during crunch time).
Needless to say, we are very happy with Laura! She's professional, courteous, down to earth, organized, knows the right people, and gets things done. From starting to look for a property to a ratified contract only took only two weeks! We didn't think we would be able to find the perfect home so quickly especially given the pandemic, but a home we did find. During the short process Laura suggested lenders, possible issues of properties from her experience, and how much things were to fix. Laura was also very cognizant of staying safe by wearing masks, bringing sanitizers and wipes at every showing. We were very comfortable with our safety. During the closing process Laura also coordinated with the lender, title company, and notary to make sure everything was in order.
All in all, we had a great experience with Laura and looking forward to working with her in the future!”
“If you are looking for an agent that is 100% dedicated to you as a client then you need not look any further. We were lucky enough to have Laura as our listing agent. As busy as she is, she always finds time to respond and answer any questions. Every time we had questions or was unsure of something, Laura would provide immediate feedback. It was as if she was always one step ahead of us thinking about all possibilities. The reality is that Laura has wealth of experience and knowledge. Between herself and the Compass team there isn't a better. Our home needed some minor upgrades to the interior and landscaping. Laura not only scheduled all the work to be done immediately but followed up with each vendor to ensure that they completed the work properly. We were shocked by how different our house looked when it was listed with only a few thoughtful upgrades. Selling a house is stressful in nature but Laura went above and beyond to ease our concerns. You will not regret choosing Laura in partnership for your selling/purchasing needs. She attacks the job with pure enthusiasm and commitment to her clients.”
“Laura was my listing agent selling my home in the Peninsula area. Since I am located overseas, there is a large time difference. Whenever I have questions for Laura, she responded in the quickest time. She has wealth of experience and knowledge in real estate.
My home needed upgrades in the interior, and exterior facelift in landscaping. Laura provided ample information in what types of upgrades were needed in each area. She scheduled contractors to check out the property and exchanged ideas with them about what needed to be done. She followed through the renovation and the final outcome was Marvelous. I had a great experience with Laura and will definitely contact her again in any real estate matter. Truly recommend Laura to anyone for selling or purchasing a home.”
- Eddie Chow