Experience
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Testimonials

★★★★★ "My husband and I were first time homebuyers and diving into the Bay Area real estate market was a very intimidating step for us. We were prepared to spend many months and even maybe years to purchase a house in this crazy market. Luckily, we met Holly and Richard and they made us instantly feel more hopeful about our situation. They patiently guided us through the whole process and mountains of paperwork and we were able to purchase our first home in much shorter amount of time than we had anticipated! They are incredibly approachable, compassionate, honest, responsive, and they were always looking out for our best interest. We are so glad to have had the opportunity to work with Holly & Richard to accomplish this big step in our lives. They turned a stressful situation into a very positive and educational one. We definitely will use them again for our future real estate needs and recommend them to anyone looking to buy a home in the Bay Area!" –Quinn M, Buyer

★★★★★ "Richard (and his partner Holly) were amazing! They helped me sell my mother’s house for 20% more than the asking price - there was even a bidding war, just like on TV! My mother’s house is not new and shiny - it was clean but hadn’t been updated in many years. Although we were skeptical about the extra work and cost of the recommended staging and maintenance repairs (selling a house can be overwhelming), he helped us through every step. He always had someone to recommend along the way, helped us organize and get everything done in time. Richard was at the house putting in extra hours beyond what would even be expected - supervising the work that was done, helping with the photo shoot (there are some pictures of the house that must have been taken with a drone!), etc. He was kept in touch with weekly updates and responded quickly to my questions. He was patient to explain his reasoning for different parts of the process - why staging was important, when he planned to put the house on the market, how to set the asking price, the goal of the open houses, and the handling of the offers on the house. Richard really understands the housing market and what needed to be done to get the best possible price. We ended up selling for 20% more than the asking price - and I even thought the asking price was more than we would get for the house. I am so happy with both the process and the outcome. I would definitely recommend Richard to anyone who needs a realtor!" –Lynn W, Seller

★★★★★ "My mom and Richard have been friends for a long time, so when I decided to start my search for a home in San Francisco, Richard was the obvious choice to be my realtor. I wasn’t living in San Francisco at the time, so it was inconvenient for me to constantly be visiting open houses. He dedicated time during his week and weekends to check them out and report back on all the pros and cons. I had been hearing horror stories from friends also trying to buy property in SF - either it taking them a long time to find anything good within their budget or always getting outbid, but with Uncle Richard’s help, quickness with paperwork and aggressive bidding, I had a home after just two to three months of looking. He was helpful in every way possible and I appreciated his quick email responses and telephone call updates. He definitely knew what he was doing and made the whole process fun and stress-free. I would highly recommend him to all my friends and will not hesitate in the future to ask him for help again. I could not be happier in my new loft in the SOMA/South Beach neighborhood. Thanks Uncle Richard for all your hardwork and help!" –Felicia D, Buyer

★★★★★ "Richard Woo Rocks! In short: I will recommend Richard Woo to anyone I know that is buyer or selling a house. Absolutely! With a smile! In Detail: Richard’s experience in the area of selling homes is obvious. He’s got a great attitude, is extremely diligent, works very hard for you. He is quick to reply, very thorough, and extremely patient. There were a few particulars about my homebuying that were extraordinary - and he handled them extraordinarily! - I was not even in the United States when I bought my house - not a problem. - There were 4 owners with the house, each with differing priorities - not a problem for Richard. - California was reclassified during my transaction, affecting my loan status and we had to start over. Not a problem for Richard! - The house became mine over a week ago, and Richard is still helping me. We are dealing with contractors together. Richard really made me feel like my transaction was in good hands. I was a Nervous Nelly half the time, and then went out of the country for the rest of the time. Richard managed it all - along with my mortgage broker and title company - both wonderful referrals. I wish I could buy another house just to give him more business. I will actively hunt down friends in the market to refer Richard." -Summer K, Seller

About

Holly Phan has a genuine compassion for people and her clients benefit from the tremendous satisfaction she gets from finding them their dream homes. Holly's ability to aggressively market properties for sellers allow them to get the best price possible and her patience and tenaciousness during negotiations is a real asset to any buyer. Additionally, her extensive knowledge of current market trends keeps her clients ahead of the competition.

Richard Woo received his Master of Business Administration degree in 1980 and worked for several reputable corporations in the Accounting & Finance field for over 10 years. He then worked as a property manager where he was responsible for overseeing a 350-unit apartment's operation for 15 years. During this period, Richard earned a National Certified Property Manager title. His passion for real estate and great interpersonal skills aide in the challenge of going above and beyond for his clients; Richard always goes the extra mile to accomplish the most difficult challenges in real estate business.

When you work with Holly and Richard you get twice the amount of insight and attention from two premium realtors. Their success is due to their hands-on approach as they are full time agents who work to provide service that exceeds any expectations. With over 30 years of combined real estate experience. they have created a network of professionals to aide in the preparation of a purchase or sale of a property. In addition to residential sales, Holly and Richard are well versed in commercial transactions, as well as 1031 exchange properties.

As they believe their clients' needs always comes first, working as a team gives their clients twice the amount of support. Holly and Richard work together to devise a customized plan for each client from start to finish, as well as focus on building a long lasting relationship with each individual. As a team, they are known for being resourceful, helpful, and enthusiastic --- they always focus on solutions, not challenges.

They are active members of the National Association of Realtors, California Association of Realtors, and San Francisco Association of Realtors. Additionally, they have received other distinctions in real estate such as: SRES, CDPE, and MCPM certificates. Holly and Richard are able to provide service for clients that speak: English, Chinese (multiple dialects), and Vietnamese.

The Woo-Phan Group’s Recent Transactions