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"We had an amazing experience working with Tom. Tom was our agent for both the sale of our house as well as the purchase of our new home. Tom has a vast understanding of the market and the process. When Tom guided us through the sale of our former house, he created a market strategy that maximized our home's value that allowed us move into a larger home for our growing family. In a competitive buyer's market Tom helped to navigate the uncertainty of purchasing with a contingent offer. After not too much searching, he helped us find the perfect property and our offer was soon accepted. Shortly there after, Tom again demonstrated his value by guiding the offer through to sale even with multiple seller challenges. We highly recommend Tom as he was a trusted advisor, a level setter and at times was called upon to walk us down from the ledge. Selling and buying a home is a stressful and complex undertaking and we were thankful to have Tom along at our side." - Brian
"There are so many reasons why I highly recommend Tom as your realtor! He is absolutely the best! Our experience with Tom was incredibly seamless! In less than one week of partnering with him, we were in escrow using a VA loan (which can be challenging itself)! Through Tom’s expertise and extended research, we were able to purchase our home for $60k less than an identical unit in the community being sold at the same time!
As first time homebuyers, it can be difficult to know exactly what to expect and the learning curve can be steep. Tom has a very strong understanding of the market and he is very smart and strategic. He is very thorough, detailed-oriented, and has stellar communication skills. He truly guided us and helped us make the best decisions every step of the way. He is well-organized and executed everything in a timely manner. He kept us updated regularly and kept in communication with the lender as well.
Tom is extremely professional and personable. He is trustworthy and has a genuine desire to help others. He truly goes above and beyond. We would not have been able to purchase this home or at such a great price without Tom’s expertise, hard work, and tenacity! He is undoubtedly the best realtor ever! Thank you so much again, Tom!" - Eliza
"Tom Luu is an exceptional agent! As both our selling and buying agent, he had double pressure and was remarkable through the entire process. We kid you not, but within 1 day of each milestone, our current home sold/closed escrow and then the offer on our new house was accepted. This really attests to Tom's savvy negotiating and marketing skills, understanding of the housing markets, personable nature, intelligence, and wit.
When we were selling our home, he was so diligent with the details for repairs, staging, pictures, and budgets which helped us maximize the sale. On the flip side as a buyer, with his experience and keen eye, he walked us through homes pointing out all the attributes, pros and cons. Tom listened to us, our needs and wants, and worked earnestly to find the perfect fit. In both selling and buying, he continually walked us through comps and was strategic and always quick to action. So many life events were happening at the same time and through it all, Tom ensured all the processes ran smoothly. He is a consummate professional and truly a part of our family. Thank you Tom!
We highly recommend Tom Luu as your next agent!" - Jennifer
"It seems like overkill to rate someone 5 stars on every factor, but Tom truly outperformed in each area. We chose Tom as our realtor not only because he has partnered successfully with my family in the past and we knew we could trust him, but also because he's been working in our target area for many years and brings with him all that experience.
I'm the kind of person that needs to know all the details and have all the information before I can make a decision, and Tom had a detailed answer for every question I threw his way. He even anticipated the questions I didn't know to ask and answered those as well. That was particularly impressive. He knows his stuff.
On top of that, and this was the killer, he knows how to play this game. He helped us get our bid accepted, then subsequently negotiated the price down, only to have the appraisal come in above our original bid. I MEAN WHO DOES THAT?
And lastly, he got this done in record time. I love telling people how we toured on Friday, bid on Saturday, had our bid accepted on Sunday, and were in escrow on Monday. He stayed on top of the timeline and all the moving pieces and worked with our lender as well to make sure everything was on schedule. Ultimately, from tour to keys, Tom got it done in 31 days.
Trust was a big factor in our decision to go with Tom, and our trust in Tom allowed us to get through the often intense process of buying home with our fears at ease. I can't recommend him enough to anyone that needs a partner in this process"
"In the summer of last year, I was looking to sell my house in Tracy after deciding that San Diego would be my family’s permanent home, at least for the next 5 years. I reached out to Tom because he was my friend and I thought that we could both benefit if I hired him as my real estate agent. Also, he was really the only person I could trust to be my eyes and ears on the ground, since I was 500 miles away from Tracy. With Tom, I would describe the entire process as smooth yet aggressive, in comparison to my past experiences working with other professionals in the real estate industry. He was very organized and well prepared. As one example of his attention to detail, he would send us a daily status email which outline what was done, what needed to be done and when. If there was an open issue or if something needed to be discussed, Tom would initiate the lines of communication to make sure that we, his clients, were up to date on the important information.
Being Tom’s friend for over 20 years, I was initially surprised how business-like our conversations were over the phone and in person. He wasn’t talking to me as a friend; he was talking to me like my real estate agent. But that exemplified Tom’s commitment to his profession in ensuring that he treated me the same as his other clients.
What I liked best about his work is that, when there were decisions to be made, Tom made sure to explain all our options in detail, with pros and cons for each. Ultimately, he gave the decision-making power to us but would give his advice if asked. Anyone who’s work with Tom or knows him personally knows that he is an excellent listener, as well as a great speaker. His communication skills are what separates him from the rest.
In the end, Tom was able to sell our house in just under 10 weeks and we were happy to sell the house with a nice profit. I definitely was pleased with Tom as my real estate agent and would work with him again in the future."