Westchester Q1 - Q3 Insights Report
“I interviewed three agents before selecting Susan and from start to finish she was extraordinary. Susan worked carefully to understand me and my family's needs, and developed a strategy that enabled us to attract multiple offers within days of putting our condo on the market. We at an excellent price to a cash buyer and closed within six weeks. This alone would have been a magnificent accomplishment, but Susan's work went far beyond this. We had already moved and lived three hours away, so to make the process easy for us, Susan managed all of the projects that went into preparing the apartment for sale, including overseeing repairs, painting, and installation of carpeting. She is a skilled expert and a lovely person--a true gem. And her word is gold. I trust her and recommend her to anyone looking to buy or sell. I would work with her again in a heartbeat.“ - Susan C.
“Susan is responsive, knowledgeable, and tenacious. She wasn’t trying to sell us a , she was helping us realize our dream. Over the months of hunting in a very tough market, she stayed positive and more importantly, helped us stay positive. She really got to know us and understand our tastes. She genuinely wanted us to be happy and wouldn’t send us listings she knew we wouldn’t like. In fact, she even talked us out of a few properties she thought weren’t right. Yes- we were over eager and Susan stopped us from making huge mistakes. Beyond her integrity and refreshing transparency is Susan’s work ethic. She picked us up from the train station every time. She watched and entertained our son while we looked around properties. She sent her co-workers out to properties when she couldn’t make it. She recommended top-notch lawyers, inspectors, contractors, and more. She was infinitely communicative- fielding texts and calls at all hours, In fact, when our toddler plays with his toy phone, he literally holds it up to his ear and says, “Call Susan!” That’s how often we were talking. To sum up, we searched for 3 years and finally found our because of Susan. From the initial call, all the way through to the signing and beyond, we can’t imagine another broker could or would do more for a client than she did. If you’re looking to buy or sell a property, we can’t say enough positive things about Susan Batterton.“ - Dave and Laurie P.
“From my first call with Susan, it was clear that she was ahead of her game. She was well informed, clearly had great local knowledge, and a good listener. By the time I spoke with her 24 hours later, she had already found out details about my property I was unaware of, and was ready with suggestions and contacts for me to resolve the problem. All the way through the sales process, she made sure I was kept informed, and given I am out of state, she was there to represent my interests on several occasions. We got a great price on the sale, and I feel she did a great job getting the word out about the property. Thank you Susan!“ - Nicole A.
“After interviewing 3 other agents long distance, I decided to work with Susan based on her initiative, follow-up, and knowledge. Through the course of our interaction, Susan has been super responsive, always going the extra mile to provide contacts, offer help, and leaning in to help with complex situations. She is extremely knowledgeable about the local market, and will challenge your thinking as a seller bringing you back to reality with facts and figures. My home within a week of listing, with multiple offers competing for a price well over asking. Even after the sale, Susan has maintained contact and is always willing to go the extra mile.“ - Nicole R.
“Meeting Susan was a gift! She is an incredibly knowledgeable realtor and highly skilled negotiator. She is extremely efficient and organized which consistently left us feeling like we were her only clients even though we knew she had many. Susan understands people and just as I imagine she must have done in her previous career as a special education teacher, she treats every client as completely unique and deserving of her absolute best. Susan was tireless in her efforts to support us both as sellers and then as buyers and most importantly, just as a family. Her personal approach and kind and caring manner are unparalleled and we will return to her for our real estate matters without reservation for years to come.“ - Mark and Ginny Z.
MA, Columbia University
BS, Ithaca College
Board Member of Town of Mamaroneck Board of Assessment Review
Board Member of RADAR, Responsible Action: A Drug and Alcohol Resource
of Mamaroneck High School Football Team
of Larchmont-Mamaroneck Little League Softball
Member of ECAD, Educating Canines Assisting Disabilities
Member of the Town of Mamaroneck Drug Culture Committee
Member of The Delta Society (Therapy Dogs)
Member of Larchmont/Mamaroneck PTA
Member of Larchmont/Mamaroneck SEPTA
Member of the UJA Federation
My Mission Statement:
My philosophy is simple: clients come first. My goal is to exceed your expectations. I believe in educating you to make wise and informed decisions. Constant communication is essential to establish trust, a feeling of an individualized experience and to build a relationship. I believe real estate is like a puzzle. I am passionate about putting all the pieces together. I don't measure success through achievements or awards, but through the satisfaction of my clients.
Customer Service for clients is a priority. Her genuine integrity and ethical standards set her apart from others. Trust is essential. Clients trust her with their most valuable asset, their home. Buying or selling a home is much more than a job to Susan. It is an emotionally charged experience and Susan's clients trust her with their biggest asset, their home. She sternly believes buying and selling a home is one of the most important experiences in a person's life. People know they can rely upon her throughout the entire process. Powerful negotiation and unparalleled marketing skills get her client's home quickly at top dollar or purchase a home with the best value. Susan retired from 25 years as a Special Education Teacher. She exhibits a very strong work ethic; determined to achieve success with all her clients. Susan perseveres; goes above and beyond for her client's needs and wants. She has invaluable interpersonal skills. Her belief is a realtor parallels the process of the teaching profession; helping others. Susan's past experiences afford her skills that give her clients a feeling of trust: her authentic individuality, support, patience and step by step guidance help clients make their most important decisions. Susan is a strong listener; hears the needs and desires of her clients. Susan has a commitment to being socially responsible; giving back to the community is very important to her. She is on the Board of many non for profit organizations in her personal life.