Buyer's Agent, Listing Agent, Relocation, Consulting
Languages: English and Chinese Mandarin
Masters Degree in Computer Graphics and Vision Computing
Bachelors Degree in Computer Science and Computer Engineering
Beijing Olympics 2008
Serena is a leading residential realtor in the San Francisco Bay Area and has consistently ranked in the top 1% of realtors in the United States. As an accomplished former Sales Consultant and Program Manager in the tech industry, Serena turns the long and stressful transaction processes into a comfortable and rewarding journey with her clients. Her outstanding analytical ability towards market conditions, investment opportunities, and economic climates earn her an outstanding reputation as well as satisfied repeated referral clients.
With an unparalleled skillset, versatile negotiation experience, a high standard of professionalism and appreciation for challenges, Serena has been unwaveringly committed to exceptional client service, no matter working with buyers or sellers. Being approachable and responsive, resourceful and sincere is her #1 priority. Her strategy is individually tailored for every single client. Her deepest desire to represent clients’ best interest truly elevated her from the others in the industry.
Having lived in Menlo Park, Sunnyvale, Fremont, and worked in Cupertino, Serena has an intimate knowledge of the macro and micro real estate markets all across the Bay Area. Serena enjoys the community with her husband, two lovely kids, and a dog.
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"I purchased a Eichler in Menlo Park, and Serena was my agent. She worked very hard, and was very responsive. She knows tons of knowledge about Eichler. There are very few Eicher homes in Menlo Park, and we have waited for the "right/upgraded" one for so long. When this property showed up on the market, we were super excited, and made the appointment with Serena to tour before the open house. We went to the property quite a few times to make sure we truly loved it, and it was in good condition as we expected. Serena was always helpful. Because she is a Eichler expert, our offer beat an all cash offer, since the other buyer agent knows very little about Eichler, and asked some questions seller might not feel comfortable with. Serena also had good work relationship with the listing agent, which helped us to be accepted at a reasonable but competitive price. Overall, Serena is very easy, professional and trustful to work with. Highly recommend."
"Serena is pretty knowledgeable and reliable, she knows both the real estate market as well as the real demand from buyers, can always provide the best suggestion to you. Also, Serena knows the engineering industry very well, I think that partly comes from her experience as engineer in old days, so there won't be any communication barriers for "Nerd" to talk to her. I would recommend Serena to who wants to buy house in Bay Area."
"Serena was my buyer agent. It was my first time buying a house and she walked through the detailed steps with me and analyzed the housing market. She's very professional and she helped me win the bid even though my offer was not the highest."
"Serena was our buying and selling agent last year.
I have worked with many other agents in the past but Serena is the most caring one among them. She is very responsive to our questions regarding house details and deal progress and she connected us with the right contractors for remodeling our old house.
Serena masters the knowledge and techniques to strike a good deal under a stressful market, and she cares to explain them to her customers. There are lots of knowledge about the real-estate market we learned from her that otherwise we would not even know about if it was not for her. It is not easy to sellers recently but still she closed the deal for us within the expected time frame.
One additional benefit you get from Serena exclusively is that she follows up with you on house questions even after the deal is closed. She is willing to help out on house problems after our purchase.
I have recommended Serena to many of my friends already. It is the total package that you get from her that made her outstanding among the competitive agent population."
"Serena is my buyer agent. She is very professional and helpful. She provided detailed information for each house we were interested in. We purchased at peak time. The house was very popular. Serena helped us to made it at a great price. And she also provided great support during the closing window. She gave us a great experience in buying a house."