Sr. Manager, Regional Operations - Northwest

As the Senior Manager, Regional Operations - Northwest, you are a talented professional who is passionate about introducing technology to real estate and building high performance teams from scratch. Working directly with the President & Regional Vice President you will be the most senior operations leader in the local market.

What you will do:

• Lead cross-functional operations initiatives to support Company OKRs, ensuring customer satisfaction, business success, technology adoption and seamless support for Compass’s agents and staff.
• Have direct management responsibility for Compass employees in the Northwest region (Greater Seattle, Idaho, and Wyoming; specifically overseeing the Northwest Agent Experience and Marketing teams.
• Work closely with regional and corporate leadership to drive key strategic decisions and ensure successful implementation of all business critical initiatives.
• Measure and continually improve metrics and KPIs, setting priorities and driving continuous improvement against results and targets.
• Evaluate key areas of responsibility and implement operational improvements, including agent onboarding and assimilation, training and development, and agent feedback
• Spearhead initiatives to improve the experience for our agents by evaluating the effectiveness of current practices and analyzing data and results
• Improve current systems that field incoming requests from agents and ensure that issues are resolved both promptly and thoroughly, with a strong customer-service mindset
• Manage to OpEx budget; identify cost savings opportunities and implement
• Identify new ways to optimize and scale the customer support model without compromising customer value
• Work closely with cross-functional teams (e.g. Sales, Workplace, Growth, Product, Real Estate) to deliver the best possible customer experience
• Work closely with Agent Experience & Marketing teams from other regions and headquarters
• Lead and continue to grow the team as the focal point for driving agent satisfaction and efficiency
• Support company, team, and office culture improvements
• This is an on-site role based in Bellevue or another Seattle Compass office

Who you are:

• 8-10+ years of experience in business operations, business development, marketing or management consulting
• Experience managing growing teams and developing employees while overseeing multiple projects simultaneously
• Ability to “see around corners”, diagnosing and treating issues before they boil over.
• Strong written and verbal communication
• Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision; a bias towards action and over communication
• Highly organized; ability to multi-task and handle multiple deadlines simultaneously
• Excellent communicator who can effectively manage multiple stakeholders with a natural ability to connect with others.
• Creative problem-solving abilities.
• MBA/advanced degree preferred, but not required

The base pay range for this position is $99,00-$148,500 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.