Lead, Business Operations
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As the Lead, Business Operations on our National Operations Team, you will play a critical role in shaping and executing our strategy and implementation plan for critical initiatives.
In this role, you will partner closely with leadership across the organization to drive cross-functional stakeholder alignment and end-to-end delivery of programs and solutions. You will act as a thought partner and help our teams bridge strategy to execution. You are a natural self-starter, excited to join a resourceful and solutions-oriented team in a fast-paced environment to build efficiency and scale, elevate the customer experience, and fuel Compass’ success.
At Compass You Will:
- Act as a key stakeholder and leader on the team, representing National Operations across the organization
- Own, track, and forecast net customer retention, a key input into company-wide revenue forecasting
- Program manage high-impact, strategic initiatives, guiding alignment with cross-functional stakeholders on operational decisions and influencing the long-term trajectory of the business
- Gather data-driven insights to inform key stakeholders of the financial and operational impact of potential business decisions
- Work collaboratively with our Data and Analytics, Accounting, Finance, and Regional Operations teams
- Foster a culture of partnership and create a feedback loop between national and regional teams by informing communication strategies, facilitating the sharing of best practices, and soliciting feedback
- Provide thought partnership and relevant subject matter expertise to inform strategy and execution
- Monitor progress against key success metrics and escalate concerns to ensure the right actions are taken to course correct
- Maintain confidentiality, as appropriate, regarding the work you are helping to lead
About You:
- You have 5+ combined years of experience in consulting at a top-tier firm or in-house experience in a strategic/operations role
- You enjoy and excel in navigating a highly collaborative and highly matrixed environment
- You are highly proficient and comfortable working with spreadsheets and large data sets (PowerBI, Salesforce CRM experience a plus)
- You have top-notch stakeholder management and leadership skills, and the proven ability to drive results
- You are an excellent communicator and presenter, with an acute attention to detail, allowing you to think big, adapt quickly, and act fast
- You have strong problem-solving and analytical skills, capable of driving recommendations and decisions rooted in qualitative and quantitative data
- You thrive in a demanding, fast-paced environment
Please note: this role is 100% in-office based out of our headquarters in New York City.
Compensation:
The salary pay range for this position is $75,900 to $113,900; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
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